Frequently Asked Questions

Expert Support was founded by IIT-IIM alumni with extensive experience in finance, law, and technology. Our multidisciplinary team includes financial experts, legal advisors, and counselors dedicated to helping you resolve debt issues.

We have successfully helped over 35,000+ clients across India, resolving more than ₹1500 crores in debt. Our 95% success rate and thousands of positive testimonials speak to our commitment and expertise.

Unlike others, we offer holistic support including legal, financial, and emotional counseling. Our IIT-IIM alumni leadership, transparent processes, dedicated case managers, and proven 95% success rate set us apart. We treat every client with dignity and respect.

A secured business loan is backed by collateral like property or machinery, enforceable under the SARFAESI Act. An unsecured business loan has no collateral and relies on contractual enforcement under the Indian Contract Act.

Yes. Under the SARFAESI Act, banks and NBFCs can take possession of the secured asset without court intervention if a borrower defaults on a secured business loan.

Yes. Unsecured business loans often carry higher interest rates and are heavily dependent on the credit score and financial history, making them riskier for new startups with limited credit records. 4. How does IBC 2016 apply to business loan defaults in India? Under IBC 2016, if a business defaults on a loan, creditors—especially in unsecured cases—can initiate insolvency proceedings to recover dues through a court-approved resolution process.

All communication and case details are kept 100% confidential.

Getting started is simple: 1) Fill out our contact form or call us, 2) Schedule a free consultation with our expert, 3) Get a personalized assessment of your situation, 4) Enroll in our program if you choose to proceed. There is no obligation during the consultation.

Yes, our legal team specializes in handling legal notices and preventing escalation through proper settlement channels. The earlier you reach out, the more options we can explore, but we can help even if legal action has been initiated.

Absolutely. We operate within the legal framework set by RBI guidelines and ensure all settlements are transparent and documented. Your financial information is kept strictly confidential and handled with utmost security.

No, we negotiate flexible payment plans based on your current financial capacity. You can typically pay the negotiated settlement amount in installments over an agreed period that suits your budget.

We charge a nominal consultation and enrollment fee upfront. The bulk of our fees (success fee) is charged only after we successfully settle your case. Our pricing is transparent with no hidden costs. Contact us for a detailed fee structure.

The timeline varies based on your specific situation and the lenders involved. Typically, the entire process takes between 2-8 weeks from enrollment to final settlement. Our team works diligently to expedite the process while ensuring the best possible outcome.

After enrollment, we assign a dedicated case manager who will: 1) Conduct a detailed assessment of your financial situation, 2) Immediately intervene to stop harassment, 3) Initiate negotiations with your lenders, 4) Keep you updated throughout the process, and 5) Ensure complete settlement and documentation.

Yes, once you enroll, we handle all communication with your lenders. This protects you from harassment and ensures professional negotiation for the best possible settlement terms.

You will need to provide loan statements, outstanding balance details, lender contact information, income proof, and identification documents. Our case manager will guide you through the exact requirements during the consultation.

Secured loans offer lower interest rates and higher limits but risk asset loss. Unsecured loans protect your assets but have higher interest and depend on credit history. The better option depends on your business’s financial position and risk appetite.

Yes, our panel of experts offers proper legal advice and guidance to protect you from illegal recovery agent harassment and debt recovery as well as negotiations with the lenders.

We specialize in settling unsecured debts including credit card dues, personal loans, business loans, education loans, vehicle loans, and loans from digital lending apps and NBFCs. We do not handle secured loans like home loans.

Once you enroll with us, we inform the lenders and collection agencies that we are representing you. All future communication must go through us, which typically reduces harassment calls within 3-5 days of enrollment.

Yes, we specialize in handling multiple debts. We consolidate and prioritize your debts for systematic settlement and closure, negotiating with each lender separately to achieve the best overall outcome.

If your loan is already in default, your credit score is likely already impacted. A settlement may show as "settled" rather than "paid in full," but it is better than an ongoing default. We help you understand the credit implications and work towards rebuilding your credit score after settlement.

On average, our clients achieve a debt reduction of 50-70% of the outstanding principal amount. The exact savings depend on various factors including your debt amount, lender policies, and your current financial situation.

Yes, we specialize in helping individuals facing financial hardship due to job loss, income reduction, medical emergencies, or business losses. We negotiate with lenders for reduced settlements or payment plans based on your new income situation.

With our experience and expertise, we have a 95% success rate in negotiations. In rare cases where settlement is not possible, we explore alternative options including restructuring, legal mediation, or payment plans.